As our customer, you are hereby provided this Bill of Rights. You have the right to be notified in writing of your rights and obligations before treatment has begun. The patient’s family or guardian may exercise the patient’s rights when the patient has been judged incompetent. We fulfill our obligation to protect and promote the rights of our patients, including the following:

Customer Rights

As the patient/caregiver, you have the RIGHT to:

  • Be treated with dignity and respect.
  • Confidentiality of patient records and information pertaining to a patient’s care
  • Be presented with information at admission in order to participate in and make decisions concerning your plan of care and treatment.
  • Be notified in advance of the types of care, frequency of care, and the clinical specialty providing care and be notified in advance of any change in your plan of care and treatment.
  • Be provided equipment and service in a timely manner.
  • Receive an itemized explanation of charges.
  • Express grievance without fear of reprisal or discrimination.
  • Receive respect for the treatment of one’s property.
  • Be informed of potential reimbursement for services under Medicare, Medicaid or other third party insurers based on the patient’s condition and insurance eligibility (to the best of the company’s knowledge).
  • Be notified of potential financial responsibility for products or services not fully reimbursed by Medicare, Medicaid or other third party insurers (to the best of the company’s knowledge).
  • Be notified within 30 working days of any changes in charges for which you may be liable.
  • Be admitted for service only if the company can provide safe, professional care at the scope and level of intensity needed; if we are unable to provide services then we will provide alternative resources.
  • Purchase inexpensive or routinely purchased durable medical equipment.
  • Expect that we will honor the manufacturer's warranty for equipment purchased from us.
  • Receive essential information in a language or method of communication that you understand.
  • Each patient has a right to have his or her cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected.
  • To be free from mental, physical, sexual, and verbal abuse, neglect and exploitation.
  • Access, request an amendment to, and receive an accounting of disclosures regarding your health information as permitted under applicable law.

Customer Responsibilities

As the patient/caregiver, you are RESPONSIBLE for;

  • Notifying the company of change of address, phone number, or insurance status.
  • Notifying the company when service or equipment is no longer needed.
  • Notifying the company in a timely manner if extra equipment or services will be needed.
  • Participating as in the plan of care/treatment.
  • Notifying the company of any change in condition, physician orders, or physician.
  • Notifying the company of an incident involving equipment.
  • Meeting the financial obligations of your health care as promptly as possible.
  • Providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters pertinent to your health.
  • Your actions if you do not follow the plan of care/treatment.

Our Rights As your provider of choice we have the right to:

  • Terminate services to anyone who knowingly furnishes incorrect information to our company to secure durable medical equipment.
  • To refuse services to anyone who during direct care is threatening, intoxicated by alcohol, drugs and/or chemical substances and could potentially endanger our staff and patients.